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General TProfile IT Support

General TProfile IT Support

Owned by Craig Lefevre
Last updated: 28 Feb 2025
3 min read

Occasionally, you might encounter basic IT issues that can affect your experience. This guide will walk you through common troubleshooting steps to ensure TProfile runs smoothly on your device.

Table of Contents:

  1. Clearing Your Browser Cache and Cookies

  2. Restarting Your Computer

  3. Performing System Updates

  4. Whitelisting TProfile.com in Your Firewall/Antivirus

  5. Reset Password

  6. Contacting TProfile Support

 

Clearing Your Browser Cache and Cookies

Cached data and cookies can sometimes interfere with website functionality. Clearing them can resolve loading issues, display errors, and login problems.

Instructions (Common Browsers):

  • Google Chrome:

    • Click the three vertical dots (Menu) in the top right corner.

    • Go to "More tools" > "Clear browsing data."

    • Select "Cookies and other site data" and "Cached images and files."  

    • Choose a time range (e.g., "All time").

    • Click "Clear data."

  • Mozilla Firefox:

    • Click the three horizontal lines (Menu) in the top right corner.

    • Go to "Settings" > "Privacy & Security."

    • In the "Cookies and Site Data" section, click "Clear Data."

    • Check "Cookies and Site Data" and "Cached Web Content."

    • Click "Clear."

  • Microsoft Edge:

    • Click the three horizontal dots (Menu) in the top right corner.

    • Go to "Settings" > "Privacy, search, and services."

    • Under "Clear browsing data," click "Choose what to clear."

    • Select "Cookies and other site data" and "Cached images and files."  

    • Choose a time range (e.g., "All time").

    • Click "Clear now."

  • Safari (macOS):

    • Click "Safari" in the menu bar > "Preferences."

    • Go to the "Privacy" tab.

    • Click "Manage Website Data", and then "Remove All".

    • Go to the "Advanced" tab, and check "Show Develop menu in menu bar".

    • In the menu bar, click "Develop" > "Empty Caches".

  1. Restarting Your Computer

A simple restart can often resolve temporary software glitches and performance issues.

Instructions:

  • Windows:

    • Click the Windows Start button.

    • Click the Power button.

    • Select "Restart."

  • macOS:

    • Click the Apple logo in the top left corner.

    • Select "Restart."

  1. Performing System Updates

Keeping your operating system and browser up-to-date ensures you have the latest security patches and performance improvements, which can prevent compatibility issues with TProfile.

Instructions:

  • Windows:

    • Click the Windows Start button.

    • Go to "Settings" > "Update & Security" > "Windows Update."

    • Click "Check for updates."

    • Install any available updates.

  • macOS:

    • Click the Apple logo in the top left corner.

    • Go to "System Preferences" > "Software Update."

    • Install any available updates.

  • Browser Updates:

    • Most browsers update automatically. However, you can manually check for updates in the browser's settings menu (usually under "About" or "Help").

  1. Whitelisting TProfile.com in Your Firewall/Antivirus

Firewall or antivirus software can sometimes block access to legitimate websites. Whitelisting TProfile.com ensures that your software doesn't interfere with your access.

Instructions (General Guidance):

  • Open your firewall or antivirus software's settings.

  • Look for options related to "Exceptions," "Allowed Programs," "Website Filtering," or "URL Whitelisting."

  • Add tprofile.com to the list of allowed websites or programs.

  • Windows Defender Firewall:

    • Search for "Windows Defender Firewall" in the windows search bar.

    • Click on "Allow an app or feature through Windows Defender Firewall"

    • Click "Allow another app..."

    • If you are having issues with the webpage itself, ensure your Web browser is allowed through the firewall.

  • Antivirus Software:

    • The location of the whitelist option will vary depending on your software. Consult your antivirus software's documentation for specific instructions.

Important Notes:

  • If you are using a network firewall (e.g., in a corporate environment), you may need to contact your IT administrator to whitelist TProfile.com .

  • If you use a VPN, try disabling it temporarily to see if it is causing issues.

  1. Contacting TProfile Support

If you've tried these troubleshooting steps and are still experiencing issues, please don't hesitate to contact our support team.

  1. Reset Password

If possible do a password reset on your account by clicking the fprgpt password on the login page, see if this resolves your issue.

  1. How to Contact Support:

When contacting support, please provide the following information:

  • Your TProfile brand.

  • A detailed description of the issue you are experiencing.

  • Any error messages you are seeing.

  • The browser and operating system you are using.

  • The troubleshooting steps you have already taken.

  • What quote/enquiry its effecting (Provide Links)

  • If possible provide supporting screen grabs or screen recording.

We're committed to providing you with a smooth and efficient experience with TProfile. Thank you for using our platform!