Twilio SMS
Initial Configuration
TProfile can send/receive SMS through Twilio. To do so Tenants need to setup their own Twilio account and pass the following information to us:
Account Sid
Auth Token
From Number
You can get that information from the Twilio dashboard https://console.twilio.com/
These then need to be entered on the brand Site Settings section.
Inbound SMS (TProfile internal process)
Twilio will forward SMS messages based on the webhook value setup under https://console.twilio.com/us1/develop/phone-numbers/manage/active
These are converted to an enquiry history item where a trigger can be configured to react on these inbound sms messages.
SMS Events
When a message is enqueded to send with Twilio various event occur. These are logged against the enquiry history item and are viewable in the history feed. Types of events for Twilio can be found here: Message Resource Reference for the Twilio Messaging REST API | Twilio
Sending Numbers
If you use a sending number you can omit the country code from numbers you message IF the customer country code is the same as the sending code.
e.g. If you have a sending number setup in Twilio as +441234987654 You can send to a UK number starting with either +44 or 0.
If an inbound SMS webhook has been setup in Twilio customers will be able to reply to messages.
Sending Names
Rather than use a number to send an SMS from you can setup a Alpha Sender in Twilio which is a friendly display name. Customers will see this rather than the number, it is only supported in certain countries: Alphanumeric Sender ID for Twilio Programmable SMS – Twilio Support
Note: Customers cannot reply to these SMS messages.